Question 1

01. Shop Policies

Accepted Answer

We will process all orders within 3 working days of receipt of orders (not including weekends and bank holidays) unless otherwise stated. Hope all our customers and friends enjoy the purchasing process and our carefully crafted products. Shall you have any questions or requests, please contact us anytime, and we will get back to you as soon as we can.

Question 2

02. Payment – Paypal secured for our customers’ best interests.

Accepted Answer

To protect our customers, all purchases are handled and transacted through Paypal. Card information will be valid only one purchase and won’t be recorded in any ways. All card information is protected by SSL encryption. If any concerns, we recommend you checking Terms & Conditions at Paypal as they are responsible for all transactions made. We also accept Telegraphic Transfer (T/T); please contact us for further information.

Question 3

03. Shipping – Yes, we ship worldwide!"

Accepted Answer

All orders will be prepared and shipped in 3 working days. We provide various shipping methods with tracking numbers; customers can choose between FedEx and DHL for 3-7 working days or EMS for 7-21 working days. Delivery time quoted here is estimation only, not include custom clearance.

Question 4

04. Custom Duties and Local Taxes – International orders attention!

Accepted Answer

For deliveries to international addresses out of Taiwan, there might be extra custom duties and import taxes occurred. Please note that for every international orders, custom duties and local taxes will be borne by recipients.

Question 5

05. Lost / Damaged / Unclaimed Items – We’d like to ensure you the best quality.

Accepted Answer

Please contact us if you have not received our package within 3 weeks from the time you place orders with us; we will track them down for you!
The “perfect” standard bar is always in our mind! As we proceed your orders, we will carefully examine all items going to our customers; shall you receive any damaged items, please take photos of packaging box and damaged parts upon receiving, and contact us for claim procedure as soon as possible.
For orders that are unclaimed at your local facility or post office within 14 days or any given time from your local shipping facility, studio KANARI reserves the right to charge you handling fee of returning items to us.

Question 6

06. Personal Information – Your information is safe with us.

Accepted Answer

All personal information provided us on this site or obtained from us will be handled and used by studio KANARI only to ensure correct order deliveries and credit assessment or to provide information and seasonal offers to our customers. The information you provide is only available to studio KANARI and the website host Wix, and will not be shared with third parties for any reasons unless otherwise stated.
Customers have the rights to inspect the information held and the rights to request studio KANARI to delete or correct your personal information.

Question 7

07. Intellectual Property – Where we put our hearts and minds and everything here.

Accepted Answer

studio KANARI owns all copyrights and related intellectual property and design rights in products and the website
unless otherwise stated.
An individual page may be downloaded for private, non-commercial or personal use for the purpose of
purchasing. With this exception, no contents on this website (including text, image, video, audio, audio-visual material, graphics, underlying source code and software) may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any forms or by any means without prior written consent. Such permissions can be requested by emailing us at contact@studiokanari.com.

Question 8

08. Website Amendments – Content changes to enhance the best purchasing experience.

Accepted Answer

studio KANARI reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product availability without prior notice. At the event of products out of stock, studio KANARI has the rights to cancel orders and refund the amount paid; we would also notify customers of equivalent replacement products if available.